Live Chat

Odoo Live Chat

Odoo CMS

Communicate in real-time with your website visitors.

Odoo Live Chat is a website chat widget that lets visitors message your team in real time while they are browsing, with automated responses available for common questions outside business hours. Simplify-ERP connects it to your Odoo CRM so every conversation can become a tracked lead, and configures routing rules so chats reach the right team.

Odoo module
Website Live Chat
Setup effort
Low, widget-based
Best for
Sales & support teams
Integrates with
CRM, Helpdesk

Use cases

E-commerce manager at a mid-size online retailer

Situation
Shoppers abandon their cart when a sizing or shipping question goes unanswered, and the only contact option is a slow email form.
How we solve it
Simplify-ERP adds Live Chat to the product pages, so a support agent can answer the question in the moment, and the conversation is logged against the customer record for future reference.

Support lead at a B2B software vendor

Situation
Repeated basic questions about pricing and onboarding take up agent time that could go toward complex tickets.
How we solve it
The support lead configures the chatbot to answer frequently asked questions automatically and hand off to a human agent only when the visitor asks something outside its script.

FAQ

Frequently asked questions

Does live chat work outside business hours?

Yes, you can configure an automated chatbot to answer common questions and collect contact details when no agent is online, so visitor questions do not go unanswered overnight.

Can chat conversations turn into CRM leads?

Yes, Simplify-ERP configures the integration so a chat conversation can be converted into a CRM lead or helpdesk ticket with one click, keeping the prior message history attached.

Can different chats go to different teams?

Yes, routing rules send chats to specific operators or teams based on the page a visitor is on, so a question on a product page reaches sales while a support question reaches your helpdesk team.

Do I need a separate chat tool subscription?

No, Live Chat is part of the Odoo Website app, so there is no separate third-party chat subscription to manage once Simplify-ERP has activated and configured it for your site.

Real-time Chat

Instant communication with visitors.

Chatbots

Automated answers to common questions.

24/7 Available

Even outside business hours.

Team Routing

Route inquiries to the right team.

Activate Live Chat

Improve your customer relationships.