Customer Service from Odoo Helpdesk

Helpdesk Setup

Set up Odoo's Helpdesk module to manage customer support tickets.

Configuration

• Configure support teams
• Define ticket stages
• Set up SLAs
• Create email templates

Shopify Integration

Integrate Shopify customer inquiries with Odoo to:

• Centralize e-commerce operations
• Improve customer retention
• Track issue resolution

Features

• Ticket management
• Team assignment
• Priority levels
• Resolution tracking
• Customer communication